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Working conditions
Telecommunications is an industry extending back over 160 years. In that time the conditions under which people work have been transformed, reflecting changes in society.
Women in telecomms
From the days of the telegraph, telecommunications has played a leading role in integrating women into the world of work.

First as operators, then as supervisors, and now in every area of the business, women have played a leading role in telecommunications.
Safety and training
Telecommunications may not seem a particularly dangerous industry - but it's always had an element of risk linked with it, usually relating to working with high voltage electricity or on top of high structures - or both!

Health and safety has been a major preoccupation, with campaigns aimed at users and customers - but more particularly at staff.
The rise of the call centre
Call centres - love them or hate them, there seems to be no escaping the knowledge that each time you lift a telephone to call Big Business, you will end up in one. Of all the developments of modern life, call centres have probably done more than any other to change the telephone experience.

Just as The Post Office used to employ 1% of British workers, now call centres have taken over as the most common working experience. Why are there so many of them? Why is it that almost every organisation now uses them?
fun and games

Can you beat our games? Explode equipment to see what's inside, hear the changing sounds of telecommunications, see how telecommunications designs have changed over time or send an e-postacard.

what's on

The UK's first permanent gallery dedicated to the history of information and communication technologies opens in the new Information Age gallery at London’s Science Museum.

audio history

Take a trip down memory lane with extracts of the interviews which have been recorded as part of the Connected Earth oral history programme.

featured story

100 years of automatic switching!
In 1912 the GPO installed Britain's first automatic telephone exchange in Epsom.

Discover the early days of the telephone...