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The rise of the call centre

Call centre

Call centres

Call centres - love them or hate them, there seems to be no escaping the knowledge that each time you lift a telephone to call Big Business, you will end up in one.

Of all the developments of modern life, call centres have probably done more than any other to change the telephone experience.

And just as The Post Office used to employ 1% of British workers, now call centres have taken over as the most common working experience.

Why are there so many of them? Why is it that almost every organisation now uses them?

fun and games

Can you beat our games? Explode equipment to see what's inside, hear the changing sounds of telecommunications, see how telecommunications designs have changed over time or send an e-postacard.

what's on

The UK's first permanent gallery dedicated to the history of information and communication technologies opens in the new Information Age gallery at London’s Science Museum.

audio history

Take a trip down memory lane with extracts of the interviews which have been recorded as part of the Connected Earth oral history programme.

featured story

100 years of automatic switching!
In 1912 the GPO installed Britain's first automatic telephone exchange in Epsom.

Discover the early days of the telephone...