Come Back : ...return to BT

Transcript

Narrator: For many years there was just one voice when it came to telephones.

Operator: Number please, trying to connect you.

Narrator: But times have changed. There are now dozens of new phone companies and BT has been busy improving its services and lowering its prices. So much so that customers who left us are now coming back in their thousands.

Operator: We're glad you decided to come back.

Narrator: Over the next few weeks we'll be giving those customers the chance to tell you why.

Customer: We came back to British Telecom to get a quality service from them.

Customer: I think it's made them more competitive, brought their prices down an awful lot

Narrator: We've set up a special helpline on freephone 0800 22 88 11.

Customer: I just prefer the quarterly bills and then I went onto 'friends and family' and I really enjoyed that.

Narrator: If you've left us we'd like you to come back too.

Operator: I'll try to get you reconnected straight away.

Narrator: It's good to talk.