Hard Day : telephone manners

Transcript

Man: Mr Bland's phone. No I'm afraid he's not here at the moment. May I take a message?

Narrator: If colleagues are absent answer their telephones whenever possible, identify the phone and take a message if necessary. Susan thought her problems started with rotten people in a rotten office. But she made life so hard for herself. Don't let situations like this arise, organise your telephone life to avoid unnecessary panics and the friction that results.

Caller: Hello! Hello! Are you there?