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Telecomms communities

Telecommunications was the cutting edge business of the late 19th century and the foremost growth industry of the past 100 years.

From zero in 1837, it expanded to become one of the biggest businesses in the world by the mid 20th century.

Behind the power of the dial or button, lay huge communities of people who kept the networks running. Here are some of their stories ...

Telecomms communities

Working conditions

Working conditionsTelecommunications is an industry extending back over 160 years. In that time the conditions under which people work have been transformed, reflecting changes in society.

Women in telecomms

Women in telecommsFrom the days of the telegraph, telecommunications has played a leading role in integrating women into the world of work.

First as operators, then as supervisors, and ...

Safety and training

Safety and trainingTelecommunications may not seem a particularly dangerous industry - but it's always had an element of risk linked with it, usually relating to working with high voltage electricity or on top of high structures - or ...

The rise of the call centre

The rise of the call centreCall centres - love them or hate them, there seems to be no escaping the knowledge that each time you lift a telephone to call Big Business, you will end up in one.

Of ...